Instagram is an online photo-sharing platform that provides organisations with the ability to interact with consumers in a new way. If done effectively it has the power to go beyond communication with customers and instead help establish a co-creative relationship. As with any form of advertising, this is achieved by knowing your audience, who they are and what they want.
The Instagram audience
Earlier this week Mark Zuckerberg announced that Instagram had just reached 200 million active monthly users *. This is more than double the user base it had prior to being acquired by Facebook two years ago. Although Instagram still has fewer monthly users than Twitter (200 vs 241 million), a new study suggests that Instagram has overtaken Twitter use on smartphones in America.
90% of Instagram users are under the age of 35. The majority of users live in urban areas and much like Pinterest and other photo-heavy platforms; there are more women on board (68% of users) than men. This is very exciting news for apparel, entertainment, and personal/celebrity brands, all of which seem to be excelling on the platform.
There are two main ways to communicate with your audience on Instagram; by having a presence on the platform, or through Instagram adverts. Apparently, adverts have shown to be very popular with 5% of ad views leading to likes. However, Douglas Nicol (creative partner, the Works) discusses at Mumbrella 360 2013 that these are not an accurate representation of brand interaction or consumer loyalty. Rather, he gives four pieces of advice to brands looking to interact with their consumers using Instagram;
- Keep it pure. It is a photo-sharing platform. The key is a good-quality, beautiful photograph. Tiffany & Co do tis exceptionally well with images focused on their jewellery and photographs that exemplify the core values of the brand, such as elegance, luxury, and occasion.
- Keep branding subtle. Again, users don’t want to see ads from brands, they already exist on the platform! Rather, show them the power of your product/a unique perspective of what you’re selling. Sharpie does an amazing job of making permanent markers look sexy/desirable.
- Tap into users pride. Jesse Desjardins from Tourism Australia highlights the importance of featuring users work. These consumers continue to visit and interact with your brand, because you have tapped into their pride. Tourism Australia (an Instagram team of 3) now receives approximately 1000 photos a day from users wanting to be featured. Users could also ask users to contribute to their branding campaigns. The iced tea company Brisk asked users for photos and #hashtag mentions. The most popular images would then be featured on their limited addition of iced tea during the South by Southwest Interactive festival.
- Get creative. Similarly to the Brisk example, think outside the box. Nike has achieved this through customized shoes. Users can go to Nike’s PHOTOiD site, chose their favourite Instagram photo, the style of shoe they want and then Nike will take the colours from their chosen photo to create a customized shoe. Users can then purchase this shoe, or share their creation on Instagram.
Of course, there is no set formula for success on Instagram, but knowing your audience is a good place to start. In addition, not all brands are suited to Instagram and campaigns that have been successful for other companies may not be for yours.
*NOTE: These figures do not include business accounts, for which statistics have not yet been released
Originally posted on the Schedugram Blog.